About this role
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<p> <strong>Headquarters:</strong> WEST VIRGINIA <br /><strong>URL:</strong> <a href="http://wvstateu.edu">http://wvstateu.edu</a> </p>
<div class="MuiBox-root css-0"> <p class="MuiTypography-root MuiTypography-body1 MuiTypography-paragraph css-7tmnqu">As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.</p> </div> <div class="MuiBox-root css-0"> <h5 class="MuiTypography-root MuiTypography-h5 css-1jyhmgd">Responsibilities</h5> <ul class="MuiList-root MuiList-padding MuiList-dense css-1ontqvh"> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Respond promptly and professionally to live chat messages on our website</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Answer general questions about school programs, admissions, campus life, and events</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Provide accurate information and direct complex inquiries to the appropriate departments</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Maintain a friendly, helpful, and inclusive tone in all written communication</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Log conversations and frequently asked questions for internal team use</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Collaborate with the Communications and Admissions teams to stay updated on current events and messaging</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Ensure a warm and professional digital presence during all interactions</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Stay organized and manage multiple conversations simultaneously</span></div> </li> <li class="MuiListItem-root MuiListItem-dense MuiListItem-gutters MuiListItem-padding css-uhhaax"> <div class="MuiListItemIcon-root css-8agq9x"> </div> <div class="MuiListItemText-root MuiListItemText-dense css-c9erkg"><span class="MuiTypography-root MuiTypography-body2 MuiListItemText-primary css-iawcmt">Learn and adapt to new software tools as required</span></div> </li> </ul> </div>
<p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included-usa">https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included-usa</a></p>