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The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers.
Job Responsibilities- Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;- Resolve client cases for the client services team;- Educate clients on searches, forms needed for searches, and the adverse action process;- Assist clients with new user accounts, during the ordering process, and train clients to use the portal;- Train new clients on the billing process;- Assist other departments in obtaining information and forms needed from clients to perform searches;- Perform other duties as assigned.Requirements- Has experience working in a background screening company- Has experience with verification processes such as employment, education, or reference checks- Has any leadership or management experience- Ability to maintain regular and punctual attendance;- Able to thrive in a fast-paced environment;- A natural problem solver and is focused on creating solutions;- Can adapt quickly to a changing environment;- Can work well independently but understand the importance of teamwork;- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.- High School Diploma or equivalent required;- 1+ years experience in a Clients Services Department in a call center environment preferred;- Working knowledge of G-Suite and Microsoft Office products;- Experience in Salesforce preferred;- Proven ability to build, nurture, and retain client relationships;- Able to sit at a desk and work on a computer for prolonged periods;- Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.Minimum Technical and Work Environment Requirements:
- Internet Connection:- Primary internet connection with a minimum speed of 15 Mbps. - Backup internet connection with at least 10 Mbps. - Backup connection must be capable of supporting work during a power outage. - Primary Device:- Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. - A minimum of 8 GB RAM. - Backup Device:- Must meet or exceed the performance of an Intel Core i3 processor. - Must be functional during power interruptions. - A functioning webcam. - A noise-canceling USB headset. - A quiet, dedicated home office space. - Peripherals and Workspace: A smartphone for communication and verification purposes. Benefits- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.Originally posted on Himalayas